Terms & Conditions
Effective Date: August 9, 2025
Welcome to thepallasofficial.com. By using our website and placing orders via our “Request a Quote” service, you agree to the following Terms & Conditions:
1. Ordering Process
Orders are placed by submitting our “Request a Quote” form.
We will confirm pricing, product availability, and delivery details before processing your order.
Payment is accepted via Cash on Delivery (COD) unless other arrangements are agreed upon.
By completing the Order Confirmation Form, you acknowledge and agree that your order cannot be returned, exchanged, or canceled. For more information, please refer to our Return & Refund Policy.
Please note: Prices may occasionally vary without prior notice due to factors such as product demand, supply availability, or manufacturer updates.
2. Product Variations
Bottle design, packaging, or labeling may vary without prior notice due to manufacturer availability.
Our products are inspired by luxury fragrances and are not affiliated with any official brand.
3. Shipping & Delivery
Shipping is available within the Philippines only.
Delivery times may vary depending on your location and courier schedules.
Once your order is shipped, tracking information will be provided where available.
4. Order Accuracy & Responsibility
Customers are responsible for providing accurate contact information and delivery details.
We are not liable for failed deliveries or delays caused by incorrect information provided by the customer.
5. Limitation of Liability
We are not responsible for:
Delivery delays caused by couriers.
Allergic reactions or sensitivities to fragrances.
Damages resulting from improper use or storage of products.
6. Cancellation, Returns & Exchanges
Orders confirmed through the Order Confirmation Form cannot be canceled, returned, or exchanged.
For inquiries about refunds for damaged or incorrect items, please refer to our Return & Refund Policy.
7. Data Collection & Privacy
To process your order, we collect personal details such as your full name, phone number, delivery address, and payment information.
These details are used strictly for transaction processing, order confirmation, shipping, delivery, and customer support.
We do not sell, rent, or share your personal data with third parties except as necessary to fulfill your order (e.g., with courier or delivery services).
By placing an order, you consent to the collection and use of your information for these purposes.
8. Acceptance of Terms
By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.